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Hotel · Kuala Lumpur · Kuala Lumpur Federal Territory

Citizenm Kuala Lumpur

A design-forward stay on Jalan Pudu, steps from the energy of Bukit Bintang, with smart rooms and a lively lobby.

  • Central location near Bukit Bintang, Jalan Alor, and Petaling Street
  • Rated 9.3 for rooms and 9.4 for staff by guests
  • 24-hour reception, express check-in/out, and on-site restaurant
8.8 Great 2771 reviews Booking.com 8.8 · 2771 reviews

About

Citizenm Kuala Lumpur

CitizenM Kuala Lumpur is a 4-star hotel on Jalan Pudu, in the heart of the city. It offers straightforward, tech-savvy rooms with king-size beds, air conditioning, and flat-screen TVs. The hotel's lobby area doubles as a lounge, and there's an on-site restaurant and snack bar.

Guests rate the rooms and staff highly, and the location is a short walk to the shops and street food of Bukit Bintang, Jalan Alor, and Petaling Street. Car rental is available on site, and the hotel is 35 km from Sultan Abdul Aziz Shah Airport.

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out

In brief

What works, what to weigh

+

Strengths

4 reasons to book
  • Exceptional staff and service — Guests consistently praise the friendliness and helpfulness of the team, often mentioning great local tips and quick, smooth check-in.
  • High-quality rooms and cleanliness — Rooms are described as clean, comfortable, and well-equipped, with strong showers, effective air conditioning, and comfortable beds.
  • Prime central location — The hotel sits close to Bukit Bintang, Jalan Alor's street food, and Petaling Street, with major shopping malls and convenience stores within easy reach.
  • Great value for money — Guests often note the combination of price and location as a key reason to book, making it a strong budget-conscious option.
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Worth weighing

4 to weigh
  • Limited room variety — The hotel offers only king-bedded rooms, so it may not suit groups or families needing separate beds.
  • No pets allowed — Travelers with pets will need to look elsewhere, as the hotel enforces a strict no-pets policy.
  • Potential noise from central location — Being next to the 'center of happenings' may come with street noise, though reviews do not explicitly mention it.
  • No smoking on site — Smokers will need to step outside, as the hotel is completely non-smoking.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

King Room

  • 1 King-size bed

Upper Floors King Room

  • 1 King-size bed
  • Shower
  • Air conditioning

King Room Mobility accessible

  • 1 King-size bed
  • Shower
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • 24-hour reception
  • Safe deposit box
  • Lift
  • Air conditioning
  • Heating

Services

  • VIP check-in/ -out
  • Express check-in/ -out
  • 24-hour security
  • Luggage storage
  • Locker room
  • Business centre
  • Meeting/ Banquet facilities

Room features

  • Flat-screen TV
  • Free toiletries
  • Allergy-free rooms
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Food & drink

  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Accessibility

  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Toilet for disabled

Other

  • Leisure/ TV room
  • No pets allowed

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.8
Great 2771 reviews

Guest-rated 8.8/10 from 2,771 reviews

Booking.com · 8.8 · 2771 reviews
8.8Verified guest

“Decent for a one-night stop, and close to Bukit Bintang.”

8.8Verified guest

“Perfect, convenient spot for restaurants and bars, with easy check-in and a late check-out.”

8.8Verified guest

“The location and the price were the best parts.”

8.8Verified guest

“A good 3-star feel for getting to know KL.”

8.8Verified guest

“Right next to the action, with convenience stores nearby. The breakfast had a solid selection, great latte, and the dining lounge was excellent.”

8.8Verified guest

“Good location, a short walk to Bukit Bintang and the food stalls of Jalan Alor. Clean, comfortable rooms, a good bathroom with a strong shower, and free Wi-Fi.”

04 — Location

Getting around Kuala Lumpur

The property sits in Kuala Lumpur.

Bukit Bintang: A short walk away, this is Kuala Lumpur's main shopping and entertainment district, packed with malls, restaurants, and nightlife.

Jalan Alor: Famous for its street food stalls, this lively food street is just a few minutes' walk from the hotel.

Petaling Street: Kuala Lumpur's Chinatown market is relatively close, offering a wide range of street food, souvenirs, and local culture.

128 Jalan Pudu, Kuala Lumpur, Kuala Lumpur Federal Territory, Malaysia

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:59
Check-out
By 11:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
210 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 23:59, and check-out is by 11:00.

Is parking available at the hotel?

Yes, the hotel offers parking, and guests have noted that parking is available nearby.

Are pets allowed?

No, pets are not allowed at this property.

Does the hotel have a restaurant?

Yes, there is an on-site restaurant and snack bar.

Is Wi-Fi available?

Yes, Wi-Fi is available, and guests have mentioned it is free.

What room types are offered?

The hotel offers King Rooms, Upper Floors King Rooms, and King Room Mobility accessible, all with a king-size bed.

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The bottom line

CitizenM Kuala Lumpur is a smart, central choice for travelers who want a comfortable, no-fuss stay in the heart of the city. With strong scores for rooms, staff, and value, it earns its place as a reliable pick for short visits.

8.8Best for: Design-conscious travelers, couples, and short stays who prioritize location and value.

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